Michael McWilliams describes the ideal character traits of a mediator: patient, listener, understanding, flexible, and using humor - though, carefully.
By Michael McWilliamsWhen a difficult conversation rattles you, using a centering question can help you get your balance back. Here are favorite centering questions I share with my clients, along with guidelines...
By Tammy LenskiThis article appeared in the Cleveland Metropolitan Bar Association Journal (July/August 2013) which has granted rights to republish.The manner in which most mediations are conducted — the way most lawyers...
By Jerome Weiss