Find Mediators Near You:

Are You Seeing the Benefit of Soft Skills?

CMP Resolution Blog by Lesley Allport and Katherine Graham.

McDonald’s UK and James Caan lead a coalition calling for re-evaluation of soft skills, worth £88bn to UK PLC!

download (6)

“Soft skills like communication and teamwork are incredibly important to our business because of the impact they can have on our customers’ experience. As integral as they are to the performance and progression of our employees, I know that we can do more to recognise their importance which is why we are launching this campaign. In conjunction with James Caan, and a wide range of businesses and organisations I want to find ways in which we can better recognise soft skills and I’m calling on others to join us in re-evaluating and improving these skills.”

Jez Langhorn, Chief People Officer of McDonald’s UK and Northern Europe

images (4)

Coalition members: · Confederation of British Industry (CBI) · Chartered Institute of Personal Development (CIPD) · Federation of Small Business (FSB) · National Youth Agency (NYA) · Plotr · Gelder · Association of Colleges · LearnDirect · City & Guilds · NIACE · Work Foundation · Barclays · Ginsters · People 1st · Impetus Trust · EdComs · Prospect

The Development Economics research group, commissioned by the campaign, say soft skills are worth £88bn per year, particularly in businesses that rely on “face-to-face human interaction”. The economic impact is based on factors such as increased workplace productivity and looking at what would be lost with a lack of soft skills, These negative factors include:

  • increased operating costs
  • losing business to competitors
  • problems meeting quality standards
  • delays in introducing new products or services

“A manager intent on creating a team which goes the extra mile and is engaged and stable, needs to use dialogue rather than hierarchical grade, to motivate and manage the team. Because dialogue, done well, results in solid mutual understanding and commitment, rather than compliance.”

To read more about how Soft skills can improve your team and business performance, please download our guide here.


Katherine Graham

Katherine Graham has worked in the field of dispute resolution for over 15 years’ as a mediator and trainer. She has mediated on the BBC Learning Zone and has given keynote speeches on conflict management and mediation for The MOD’s Equal Opportunities Conference, Women in Business Annual conference and “Getting Beyond… MORE >

Featured Members

View all

Read these next


The Australian Experience of Pre-Litigation ADR Requirements

This paper was presented at the 6th Symposium of the Institut de médiation et d’arbitrage du Québec Montréal 4 November 2015.  6th Symposium of the Institut de médiation et d’arbitrage...

By Greg Rooney

Roger Fisher: Discusses Book, Beyond Reason, and the Importance of Emotion – Video

Roger Fisher talks about his recent book, Beyond Reason and explains the importance of emotion. Negotiators should build rapport by expressing their appreciation of the other party/parties, expressing affiliation, autonomy,...

By Roger Fisher

Do I Really Want To Work For “Free”?

From the Blog of Phyllis G. Pollack.The Los Angeles County Superior Court is the largest county court system in the United States. Unlike many other jurisdictions throughout the country, it...

By Phyllis Pollack