Jennifer Shack

Jennifer Shack is Director of Research at Resolution Systems Institute (RSI), a Chicago-based nonprofit working to improve access to justice through court alternative dispute resolution (ADR). Jennifer, who has been with RSI since 1999, is one of the foremost court ADR researchers in the field. She focuses on conducting complex evaluations of court-based mediation programs and researching the effectiveness of mediation in court settings. Her best-known work includes her contributions to evaluations of online dispute resolution programs in Michigan and Texas, her evaluation of child protection mediation in the District of Columbia, and her national leadership in the development of model survey forms for court mediation programs.

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