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If you learn this single trick, Scout, you'll get along a lot better with all kinds of folks. You never really understand a person... until you consider things from his...By Victoria Pynchon
As a coach, teacher, and mediator, I'm always looking for resources to help me explain conflict issues better and do my work with clients more effectively. In Tammy Lenski's latest...By Lorraine Segal
"In the middle of difficulty lies opportunity." Albert EinsteinEvery conflict holds the opportunity for creating improved processes and developing innovative procedures. We are all familiar with the negative attributes of...By Lawrence Kahn