Find Mediators Near You:

Conflict Styles: Digital vs Paper

RiverHouse Press Blog by Ron Kraybill

In training with the Thomas Kilmann or my Style Matters conflict style inventories, you have an option to use either a paper or online version.   I used to be ambivalent about this choice, but no more.

I’m an old-school trainer. I love the simplicity of paper and face-to-face training.  But after Style Matters had been out in paper for several years, demand for an online tool drove us to also develop a digital version.  That was an eye-opener for me.  

After dozens of hours honing our scoring algorithm, I couldn’t deny that the score report our server spits out for each user mines the user data in ways I can’t match in a workshop from a hand-tallied score summary.  It would take quick thinking and 10-15 minutes dedicated to each participant for a trainer to come even close to the detailed insights contained in the 10 page score report generated by our server.    That’s just not realistic with 10-20 people in a workshop.

Best of all worlds – digital plus face to face.

So I’m a reluctant convert to the digital version of Style Matters.  We still sell the print version, but in my opinion the ideal approach in training is to have users take the online version before the workshop, print out the score report at home, and bring it to a live workshop.  

Then in a face to face setting a trainer takes users through a learning experience that provides some input on conflict styles, reinforced by review and discussion of digital score reports in small and large group settings.

Don’t miss the new guide to training with Style Matters Online.

To assist this, I recently wrote a new section for my long-standing Trainer’s Guide to Successful Conflict Style Workshops.   There’s a lot of trainer guidance in that guide, but it largely assumes the paper version.

The new guide presents a trainer’s outline for a workshop using the score report from the online version, including links to a lot of resources to support your preparation.  It’ll be in the next edition of the Trainer’s Guide, but don’t wait.  Take two minutes to scan it now.  The Thomas Kilmann has no comparable guide to my knowledge, but the two are close enough that some aspects of my guide still apply.

                        author

Ronald S. Kraybill

Dr. Ronald S. Kraybill is a facilitator, consultant and trainer in conflict resolution based in Silver Spring, Maryland. He was Senior Advisor on Peacebuilding and Development for the United Nations in Lesotho and the Philippines, 2009-2014, Professor of Conflict Transformation at Eastern Mennonite University, 1996-2007, Director of Training at the Centre… MORE >

Featured Members

ad
View all

Read these next

Category

Being Grateful for Whatever Comes

Most mediation training sessions in the United States usually end somberly with handshakes, the exchange of business cards and perhaps a last bite of the refreshments that have been laid...

By Katherine Triantafillou
Category

“Conflict – The Unexpected Gift” Book Review

About the Authors: Jack Hamilton, Elisabeth Seaman, Sharlene Gee, and Hillary Freeman have been mediators and facilitators with Learn2Resolve, a company that provides mediation, facilitation, training in communication and conflict...

By Elisabeth Seaman, Jack Hamilton
Category

Chinese Spy Balloon – ‘Shoot It Down’: Expert Negotiation Lessons

Shoot it down! This was the rallying cry of Republicans all last week after a large balloon identified by US military officials as a Chinese surveillance device was spotted floating...

By Bob Bordone
×