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Make Money Mediating #541: Build It Like a CEO: The Tech You Need to Run a Successful Practice with Melissa Brogdon

Melissa Brogdon, CEO and co-founder of Fourth Party, joins Susan Guthrie for a must-listen conversation on the backbone of every successful mediation practice: your backend systems. Whether you’re launching your practice or trying to fix one that’s stalled, chances are the issue isn’t with your logo or your website colors—it’s in your operations.

Melissa and I go deep into why building a strong business structure is make-or-break, what most mediators get wrong (spoiler: it’s not your branding), and how Fourth Party is transforming the way dispute resolution professionals run their practices.

Here’s what else you’ll hear in this episode:

  • Why the backend of your business matters more than your brand colors
  • How Fourth Party helps practitioners go from booking to billing seamlessly
  • The role of onboarding and client experience in sustainable growth
  • Why ease of use and thoughtful tech matter more than flashy tools
  • What to audit right now in your intake process to avoid losing clients

More About This Week’s Special Guest, Melissa Brogdon: Melissa leverages a career in operations management as a law firm administrator and as a nonprofit executive. She has been recognized as one of Georgia’s top 40 under 40 business leaders and secured key partnerships with Google for Startups, SAP/Pyxera Global, and Georgia Tech’s Advanced Technology Development Center, Georgia’s oldest tech incubator.

Melissa is a graduate of Spelman College and The University of Pennsylvania Graduate School of Education.

Website:

https://www.fourthpartyapp.com

Social Media:

http://instagram.com/4thpartyapp

author

Susan Guthrie

Immediate Past Chair of the ABA Section of Dispute Resolution, Susan E. Guthrie is a nationally recognized leader at the intersection of legal innovation, dispute resolution, and entrepreneurial practice-building. With over three decades of experience as an attorney and mediator, Susan now dedicates her work to helping professionals build future-proof,… MORE

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