Find Mediators Near You: Podcast Episode 21: How To Leverage Design Principles To Elevate Your Mediation Services

Have you ever thought about applying design principles to the delivery of your mediation services? In this episode, Veronica talks with guest Darin Thompson all about various design principles and how they can be applied to dispute resolution processes.  Darin is Legal Counsel with the Ministry of Attorney General in British Columbia, Canada, and he has helped to initiate several justice system innovation projects including the British Columbia Civil Resolution Tribunal. 

Episode highlights include:

  • A discussion of “end-to-end” design as it relates to dispute resolution
  • Examples of good uses of technology in dispute resolution
  • A discussion of “user-experience design”
  • How mediators can begin incorporating design thinking skills

Links mentioned in the show:

Darin’s website:

Civil Resolution Tribunal blog:


Darin Thompson

Darin has worked extensively on new programs and legislative initiatives aimed at modernizing and improving civil and family justice systems in the Canadian provincial, national and international contexts. He specializes in the uses of innovation and technology to improve the functioning of justice and dispute resolution processes. Past projects include… MORE >


Veronica Cravener

Veronica Cravener is a mediator and trainer for Mediate to Achieve, LLC, based in Columbus, Ohio, USA.  She has mediated more than 500 disputes across areas such as landlord-tenant, contracts, consumer-business, personal injury, neighbors, individual disputes over money, and post-employment disputes.  She is experienced at mediating by text message in… MORE >

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