What’s Your Story? In conflict, everyone has a story—or at least their side of the story. To better understand these stories, try prefacing them with the words “Once upon a...
By Gary HarperAs parents, we try to protect our kids from undue stress. But the reality is that life is inherently stressful. While we may not be able to protect our kids...
By Jane McWilliamsCommission Recommendation on the principles applicable to the bodies responsible for out-of-court settlement of consumer disputes (98/257/CE) THE COMMISSION OF THE EUROPEAN COMMUNITIES, Having regard to the Treaty establishing the...
By The Commission of the European Communities
