From the Blog of Phyllis G. Pollack. As a mediator, I hear a lot about the value of apologies and how apologizing can make a difference in resolving (or not...
By Phyllis PollackIf in workplace teams, conflict is normal, inevitable, and I would argue required to succeed, the question then becomes whether or not a team will experience positive or negative outcomes...
By Mark Batson BarilThere's an interesting Book Review in this morning's New York Times on "The Art of Choosing" by Sherrna Iyengar. The study is based upon a famous "jam experiment" where shoppers...
By Jan Frankel Schau
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