Find Mediators Near You:

Mediations: Thinking Outside the Box

PGP Mediation Blog by Phyllis G. Pollack

Recently, I conducted three mediations almost simultaneously. While I have conducted two mediations somewhat at the same time because the first one did not conclude before the second one was scheduled to start (and I do not like to keep people waiting!), this was a first for me.

No doubt, one’s initial reaction is that it is a crazy thing to undertake and how much true mediation could there be? In reality, it worked out well; and, believe it or not, there was some true mediation in it, and all three matters settled.

It seems that the same plaintiff attorney and same defendant manufacturer’s attorney had three "lemon law" cases that they wanted to mediate together and so arranged with each other and my office for a half day of time in which only the attorneys and I would be present. The actual plaintiffs and the manufacturer’s representative would be available by telephone.

I can hear other mediators mumbling under their respective (or collective?) breaths- that such a set up would never work. But, somehow it did.

In one sense, with only the attorneys and me present, it was not a true mediation but in another sense it really was. Because both attorneys were well seasoned and knew both each other and me, we skipped the "dancing" to a large degree. After about one round of proposal and counter proposal on each case, we cut to the chase. We depended heavily on the relationships we had with each other and the trust that we had built up with each other through previous mediations. We also had a lot of joint sessions in which I asked harder questions than I would have if the plaintiffs were present and got more candid responses as well. There was not much posturing as there was no one – either a plaintiff or a representative- for whom to put on a show. And, I was also on the telephone with each plaintiff discussing the various issues with them, at plaintiff’s counsel’s request.

There was more flexibility in that the defendant’s representative-fully aware that three matters were being decided at once, agreed to allocate and re-allocate cash offers among the three as was necessary. Thus, when plaintiffs in the first case demanded slightly more than defendant’s representative was willing to pay on that particular case, defense counsel came up with an "outside of the box" suggestion by requesting that we hold the settlement of that one in abeyance and go to the second because there was a possibility that the difference (i.e., the amount sought by plaintiffs in the first matter) could be made up in the second case. …And defense counsel was correct; the parties settled that second case for slightly more than originally thought allowing defense counsel to allocate (with the manufacturer’s representative’s knowledge and approval) a little of it towards the first matter, thereby settling both cases.

Having now settled two cases, defense counsel used this momentum (if not success rate) to convince the representative to meet plaintiff’s demand in the third case which was slightly more than originally authorized. By this time in the mediation process, we were meeting in joint sessions with candid discussions of the approximate ranges or amounts being sought and of the amounts being offered. Very little "dancing" was being done! Again, I spoke with plaintiffs directly by telephone with counsel present to discuss the strengths and weaknesses of the case. We settled the third case, too. It was quite a productive day.

On reflection, I must say that I did not handle these mediations the way I was taught; it was rather unorthodox. But, it worked and I believe each plaintiff was content with the result. And… in the end… I guess that it all that counts.

…. Just something to think about.


Phyllis Pollack

Phyllis Pollack with PGP Mediation uses a facilitative, interest-based approach. Her preferred mediation style is facilitative in the belief that the best and most durable resolutions are those achieved by the parties themselves. The parties generally know the business issues and priorities, personalities and obstacles to a successful resolution as… MORE >

Featured Members

View all

Read these next


School Violence Reduced When Students Participate in Problem Solving

In the days before the fatal shootings at Westside Middle School in Jonesboro, Ark., say children who survived, the two boys charged in the killings made clear in verbal threats...

By Les Kozaczek

ADR as a First Career

ADR Prof Blog by Andrea Schneider, Michael Moffitt, Sarah Cole,Art Hinshaw, Jill Gross and Cynthia Alkon.This announcement comes from Alyson Carrel (Northwestern) in the wake of this summer’s discussion about...

By Art Hinshaw

The Role of Emotional Intelligence in HealthCare: Bridging the Gaps of Communication

An Emotionally Intelligent based system to defend the value of social-emotional life learning as it may benefit individuals, the medical companies they work for, and the clients they serve.  Conflicts...

By Melanie Frizzell