Assertive confrontation is often important and needed and if done with expertise, beneficial. Yet much more often, confrontation is aggressive and thus it is a poor approach and a clear...
By Michael ToebeAs published in Conflict Resolution Notes, Vol. 20 #4, p.3, 2003There is an ancient Chinese saying: “A journey of a thousand miles begins with a single step”. A plaque framed...
By Brendan McAllisterMediation and Business Consulting by Kathleen Kauth.Taking offense at even minor things is a phenomenon that has been growing steadily over the last several decades. Rather than expecting people to...
By Kathleen Kauth
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