Roger Fisher talks about his recent book, Beyond Reason and explains the importance of emotion. Negotiators should build rapport by expressing their appreciation of the other party/parties, expressing affiliation, autonomy, acknowledging each other’s status or expertise, and choosing a fulfilling role.
From Dr. Jacqueline Burnett-Brown's Diverse Solutions BlogImagine you are in the middle of trying to resolve a problem with a project that is due by the end of the day....
By Jacqueline Burnett-BrownZena Zumeta explains that although she practices mediation in many different dispute contexts, she thinks there is an advantage of specializing in specific areas.
By Zena ZumetaThis article deals with managing the conflict inherent in parent – teen relationships. Why managing this conflict constructively is important. And some tools that parents and teens can use to...
By Bob Blyth
