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Statistics from Franklin County, Ohio’s ODR Program

Great set of comprehensive statistics around Franklin County’s ODR program have now been released.

Two results that stood out:

Would you recommend online dispute resolution to someone else?
91% – yes
8% – no

Given the choice between online dispute resolution and going to court, which would you prefer?
94% – online dispute resolution
5% – going to court

Kudos to the Franklin County team for their great work in compiling these metrics and key performance indicators, and for embracing transparency by sharing them widely.

Check the full set of results hereor see attached PDF.

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James Melamed, J.D.

Jim Melamed co-founded Mediate.com in 1996 along with John Helie and served as CEO of Mediate.com through June 2020 (25 years).  Jim is currently Board Chair and General Counsel for Resourceful Internet Solutions, Inc. (RIS), home to Mediate.com, Arbitrate.com, ODR.com and other leading dispute resolution sites. During Jim's 25-year tenure,… MORE >

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