Great set of comprehensive statistics around Franklin County’s ODR program have now been released.
Two results that stood out:
Would you recommend online dispute resolution to someone else?
91% – yes
8% – no
Given the choice between online dispute resolution and going to court, which would you prefer?
94% – online dispute resolution
5% – going to court
Kudos to the Franklin County team for their great work in compiling these metrics and key performance indicators, and for embracing transparency by sharing them widely.
Check the full set of results here, or see attached PDF.
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