Management Blog by Cinnie Noble
To become conflict masterful, it requires us to step up. In case you are wondering, this is different from facing conflict, i.e. accepting that it exists. Stepping up is different, too, from being confrontational, combative and defending our position.
It is suggested in this week’s Conflict Mastery Quest(ions) blog that stepping up is about making an effort to understand the other person’s needs and owning our contribution or asking what it was if we don’t know. It’s about reaching out to resolve matters (or at least discuss them) and using the conflict as an opportunity to make things better between us and the other person.
Stepping up isn’t easy. In the heat of conflict, we are usually challenged to control our defensive reactions or remove ourselves from the blame game or hurt feelings. It requires us to reflect closely on ourselves, to regulate our emotions, and shift our brains from reaction to reflection before responding.
This week’s blog then, invites you to consider how to step up in ways that help reduce the tension and move the dispute into a conciliatory conversation. To do so, it is suggested that you bring to mind a dispute that already went off the rails or is currently doing so.
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