Find Mediators Near You:

The ABCs of Conflict Resolution

Some time ago, I interviewed Settle It Now’s Vickie Pynchon as part of my Success Leaves Clues series. I’m a regular reader of Vickie’s blog because I love her smarts and edgy humor.

The blogosphere first connected me with Vickie and she’s now part of what Diane Levin aptly named the ADR Blog Posse…the people I turn to when I could use a little reasoned reaction from fellow bloggers. They include Vickie, Diane, Geoff Sharp, Gini Nelson and Stephanie West Allen.

When Vickie told me about the book she’s working on a while back, I was instantly in love with her idea. I love it because it’s so, well, Vickie. Smart, snarky in a good way, and just waiting to be done. Vickie is the perfect person to write this book and the world’s going to love it.

If you haven’t seen the first few segments of Vickie’s ABC’s of conflict resolution book, you simply must go look at them right now:

  • A is for Asshole
  • B is for Bully
  • C is for Coward
  • D is for Drama Queen

Vickie also posted an open letter to her editor, with whom she’s been in discussion – er, ahem, negotiation – over the book’s title. Vickie, for what it’s worth, I’m drawn to the “genteel” title of A is for Donkey because it stops me, makes me think for a second, and then makes me chuckle. The point’s still made, too. But I agree, not as edgy as it might be!

Be sure to line up for Vickie’s book when it comes out,


Tammy Lenski

Dr. Tammy Lenski helps individuals, pairs, teams, and audiences navigate disagreement better, address friction, and build alignment. Her current work centers on creating the conditions for robust collaboration and sound decisions while fostering resilient personal and professional relationships. Her conflict resolution podcast and blog, Disagree Better, are available at… MORE >

Featured Members

View all

Read these next


The Art Of Persuasion

Whether arguing a case on behalf of a client or convincing parties that a mediated settlement offers the best hope of reaching the higher ground of resolution, there are some...

By Jeffrey J. Beaton

Mindfulness And Body Language

Greetings from the 'Land Down Under'! While traveling in Australia, primarily for holidays, those who know me know I always manage to do some work too! With that said, last...

By Jeff Thompson

Are Mediators Neutral?

This video is presented as part of's 25th Anniversary Conference. Carrie Menkel-Meadow discusses how mediators are not neutral on many issues but the goal is to be non-biased.

By Carrie J. Menkel-Meadow