Management Blog by Cinnie Noble
There are a lot of things NOT to say or do when in conflict with someone else if we are wanting to resolve or mend things. There are also lots of things NOT to say to family, friends and others when they are in conflict if we are aiming to be supportive! Of course, some of us respond more positively than others, but based on my experience as a conflict management coach and mediator and in my own life, I hear many themes that commonly reflect the “do nots” in both these scenarios.
Considering this, here are a few suggested “do nots” about what not to say to the other person with whom we are in conflict if we want matters to resolve well between us:
Avoiding, dismissing and gossiping about the person are also “do nots”.
When it comes to responding more positively to others like family, friends and colleagues who are in conflict, some “do nots” – what not to say – are:
Giving advice, personalizing someone’s conflict experience, minimizing, dismissing and not listening are also “do nots”.
Based on the content, consider these Conflict Mastery Quest(ions):
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