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Once you acquire some skill in mediation, I find one of the hardest things to master is keeping quiet when emotions erupt. Yes, anger, shouting, tears and bluster happen. Our...
By Jan Frankel SchauFrom the Blog of Phyllis G. Pollack.Several weeks ago, I, again, helped my colleague who teaches mediation by supervising two of her students while they conducted an actual mediation in...
By Phyllis PollackInternational Center for Cooperation and Conflict ResolutionPrior research had explored conflict styles at the individual and group level, but had yet to explore whether organizations have distinct conflict styles. Recently,...
By Lauren Catenacci
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