Many people are familiar with communication skills 101; the injunction to use "I" statements, rather than "You" statements in handling conflicts. I hear workshop participants increasingly question this basic training....
By Sterling NewberryMediators get tired. The levels of concentration and attentiveness, combined with the intensity of context, create conditions both demanding and draining. Sometimes we get so tired we end up leaving...
By Michael JacobsThis summary and audio podcast are from a YouTube video entitled "Light-Hearted Guide for the Heavy-Hearted Employee" featuring an interview between Dr. Debra Dupree and Dr. Clare Fowler who discuss...
By Debra Dupree, Clare Fowler
