Whether problems between coworkers seem constant or sporadic, handling conflict resolution in the workplace can be difficult and uncomfortable for most managers. But it doesn’t have to be! Here is a definitive 12-step guide that outlines the general process that the team at Pollack Peacebuilding use to structure a conflict resolution between coworkers.
This step-by-step guide can be used by managers or supervisors who are looking to mediate and hopefully resolve conflicts at work.
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Below is the brief outline.
Phase 1: Invitation
Step 1: Acknowledgement
Step 2: Invitation to Private Conversation
Phase 2: Private Interviews
Step 3: Private Introduction and Assurances
Step 4: Private Grievances
Step 5: Private Appreciation
Step 6: Private Solutions
Step 7: Invitation to Facilitated Dialogue
Phase 3: Facilitated Dialogue
Step 8: Joint Introduction and Assurances
Step 9: Joint Appreciation
Step 10: Joint Grievances
Step 11: Joint Solutions
Phase 4: Accountability and Adjustments
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