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Your Ultimate 12-Step Guide to Coworker Mediation

Whether problems between coworkers seem constant or sporadic, handling conflict resolution in the workplace can be difficult and uncomfortable for most managers. But it doesn’t have to be! Here is a definitive 12-step guide that outlines the general process that the team at Pollack Peacebuilding use to structure a conflict resolution between coworkers.

This step-by-step guide can be used by managers or supervisors who are looking to mediate and hopefully resolve conflicts at work.

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Below is the brief outline.

Phase 1: Invitation

Step 1: Acknowledgement

Step 2: Invitation to Private Conversation

Phase 2: Private Interviews

Step 3: Private Introduction and Assurances

Step 4: Private Grievances

Step 5: Private Appreciation

Step 6: Private Solutions

Step 7: Invitation to Facilitated Dialogue

Phase 3: Facilitated Dialogue

Step 8: Joint Introduction and Assurances

Step 9: Joint Appreciation

Step 10: Joint Grievances

Step 11: Joint Solutions

Phase 4: Accountability and Adjustments

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Jeremy Pollack

Jeremy Pollack is an anthropologist and conflict resolution consultant in Silicon Valley, but regularly travels between my San Francisco Bay and Los Angeles offices. He focuses on the psychology, social dynamics, and peacebuilding methodologies of interpersonal and intergroup conflicts. MORE

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