Category: Communication

As negotiations proceed, Parties sometimes reach an impasse -- often not due to overt conflict, but rather due to resistance...

Peacemaking is a complicated concept because peace can be defined in so many different ways. For our purposes, peacemaking is...

To be a safe and predictable person for those around you at work and at home, it is essential that...

Most people approach mediation with the best of intentions. They are hopeful that the negotiation will achieve their ultimate goal...

This article was originally published in slightly different form on the Monster.com website.Escape the "dog eat dog" mentality in negotiation...

Understanding worldviews is as elusive as understanding human nature. It is a reality based on unseen dimensions, unimagined proportions, and...

1. ORDERING, DIRECTING, COMMANDING Telling the person to do something; giving the person an order or command. "You must...," "You...

A Challenging Time for Organizations The capacity of technology is far greater than what most of us need. Regulation is...

Nearly ten years ago when Marlene first met Liz, their future as a couple seemed so bright. They shared a...

As a leader in the New Economy, you surely recognize the imperative of faster, smarter and newer. The entire business...

This article was first published by the Missouri Lawyers Weekly (April, 2000) In February, I watched a trial involving a...

Have you ever received or given ambiguous instructions? Do you always provide information through memos or other written communication? Are...

1. Think Before Reacting The tendency in a conflict situation is to react immediately. After all, if we do not...

What good is identifying interests if once they are identified, they are beyond one’s ability to comprehend? How can parties...

High profile episodes of school violence such as those in Littleton, Colorado, Paducah, Kentucky and Springfield, Oregon, have increased the...

This article was previously published by CFIER. In the course of responding to inquiries about the use of an interest-based...

People often wonder what a peacemaker does. Is it mediation, or is it something different? What distinguishes peacemaking from other...

Most people in conflict strike a variety of poses or "acts." These melodramatic affectations are highly effective in capturing other...

An experienced Houston mediator recently complained about a divorce mediation that ended in an impasse. At best the husband had...

Review by: The Aternative Newsletter Editor, Robert Kirkman Collins Published by: Jossey-Bass, 2000, 261 pp., ISBN 0-7879-4192-1. Order at Amazon.com...

Reviewd by: The Aternative Newsletter Editor, Robert Kirkman Collins Published by: (Prentice-Hall, 2000; ISBN 0-7357-0089-0, 340 pp., paper Second Edition)...

Every day I meet with people and try to sort through their conflicts in order to achieve some meaningful consensus...

Are you weary of trying to solve the pressing conflicts in your life through long drawn out legal battles? Does...

"Road Warriors: Aggressive Drivers Turn Freeways Into Free-For-Alls," read the headline of an Associated Press article in the Chicago Tribune...

Why do so many custom construction projects end up in fights? This trio of articles is aimed at the main...

In the days before the fatal shootings at Westside Middle School in Jonesboro, Ark., say children who survived, the two...

I. Cultural Issues in Mediation: Individualist and Collectivist Paradigms A. Introduction Every mediation has a unique character influenced by the...

This article appeared in the January/February 1997 issue of The California Therapist. It is reprinted with permission of the California...

Reprinted by permission from Solo - A Guide for the Single Parent July,1996.Pouting and crying, tantrums and yelling, stealing and...

The February shooting death of an unarmed West African immigrant, Amadou Diallo, in hail of 41 bullets fired by four...