Category: Communication

When Words Fail Us – Creating Safe Space for Empathetic Listening author.

When Words Fail Us – Creating Safe Space for Empathetic Listening

The call came in at 2:05 a.m. The 911 operator who took the call was a veteran of many years....

By Mordechai Rhine
Reflections on Civility and Ethics author.

Reflections on Civility and Ethics

This article discusses some civility and ethical issues we experience in our professional practices. While accepting the Republican presidential nomination...

By Lee Hornberger
Conflict Analysis Needs Better Tools author.

Conflict Analysis Needs Better Tools

Introduction: Conflicts happen when one party believes that another damaged or diminished their interests. When we take these beliefs to...

By Robert Bergman
Mediation, Artificial Intelligence and ChatGPT author.

Mediation, Artificial Intelligence and ChatGPT

ChatGPT is a new language generation program available to anyone for free, developed by Open AI.  According to ChatGPT, it...

By Kenneth Cloke
The Highly Sensitive Person at Work author.

The Highly Sensitive Person at Work

The highly sensitive person I am a highly sensitive person (HSP), one of the estimated 20% of humans on the...

By Lorraine Segal
Enhancing Communication author.

Enhancing Communication

Quality mediation courses include communication skills that enable the mediator to more effectively draw out information, which is necessary, if...

By Nancy Neal Yeend
Planning to Transform Your Organisation? author.

Planning to Transform Your Organisation?

David Liddle’s latest book, Transformational Culture: Develop a People-Centred Organization for Improved Performance, is a must read for those interested...

By Merry Brown
Expand Self-aware Consciousness at Work author.

Expand Self-aware Consciousness at Work

Since I started writing these articles, I have posted numerous discussions on various aspects of consciousness, conflict, truth, and resolution....

By Ralph Kilmann
Conflict Resolutions for 2023 author.

Conflict Resolutions for 2023

Conflict Management Coaching Blog by Cinnie Noble Hello: Here are my conflict resolutions for 2023. Again, I have had to...

By Cinnie Noble
ICODR Podcast Episode 13: Professor Dorcas Quek Anderson from the Singapore Mediation Center author.

ICODR Podcast Episode 13: Professor Dorcas Quek Anderson from the Singapore Mediation Center

In this episode of the ICODR podcast, Ian interviews Dorcas Quek Anderson, Assistant Professor in Singapore Management University’s School of...

By Dorcas Quek Anderson, Ian MacDuff
Mediate.com Podcast Episode 30: Using Caucus in Family Mediations with LaTanya Moss author.

Mediate.com Podcast Episode 30: Using Caucus in Family Mediations with LaTanya Moss

There are different perspectives on the use of caucus in mediation. Maybe you use caucus early and often in your...

By Veronica Cravener
In Lichon, Michigan SC changed the test for the scope for Arbitration author.

In Lichon, Michigan SC changed the test for the scope for Arbitration

An age-old inquiry in ADR is under what circumstances must a party’s legal claims be dismissed from court and heard...

By William Gilbride
Create and Maintain a Healthy Workplace Culture author.

Create and Maintain a Healthy Workplace Culture

Why does one organization have a very adaptive culture while another has a culture that lives in the past? Is...

By Ralph Kilmann
Inside the Mediation Room – Lucia Kanter St. Amour author.

Inside the Mediation Room – Lucia Kanter St. Amour

A member of the Neuro-leadership Institute, Lucia has specific training in behavioral science, and how real people act in real...

By Lucia Kanter St Amour, Michael Aurit, Karen Aurit
Mediate.com Podcast Episode 29: Mediating Employment Disputes with Tim Warner author.

Mediate.com Podcast Episode 29: Mediating Employment Disputes with Tim Warner

Are you curious about mediating employment disputes?  In this episode, Tim Warner--mediator, arbitrator, and attorney--talks about how he made the switch...

By Veronica Cravener
Great Reads Book Club – S. Lucia Kanter St. Amour, interviewed by Clare Fowler author.

Great Reads Book Club – S. Lucia Kanter St. Amour, interviewed by Clare Fowler

In this episode of the Mediate.com book club, Lucia Kanter St. Amour speaks about her new best seller "For the...

By Lucia Kanter St Amour, Clare Fowler
The Mathew Effect author.

The Mathew Effect

It seems that everywhere one looks, there is an implicit bias lurking behind the scenes.   While recently, it was the...

By Phyllis Pollack
Ten Real Mediation Systems author.

Ten Real Mediation Systems

This short article presents accounts of ten mediators about the factors affecting how we handle continuing streams of mediations – our...

By John Lande
Bayonetta 3, Fairpay and Negotiation author.

Bayonetta 3, Fairpay and Negotiation

Interested in issues like pay equity, pay transparency, salary negotiations, and the role of gender and unions? Then, this video...

By Bob Bordone
Name-Calling in Conflict author.

Name-Calling in Conflict

Even though we know that name-calling is infantile, sometimes in the heat of anger, we realize we have resorted to...

By Cinnie Noble
Making Your Workplace Mentally Fit author.

Making Your Workplace Mentally Fit

Workplace stress and mental illness are rising at an alarming rate. The mental health index by Lifeworks found that more...

By Sheryl Ellis
Successful Mediation Practices from a Former Judge author.

Successful Mediation Practices from a Former Judge

In my 20 years as a judge, I’ve watched as many attorneys tried to resolve their cases through mediation. Now,...

By Charles Schneider
Reexamining Email Negotiations author.

Reexamining Email Negotiations

There appears to be a rapid increase in the use of email exchanges for resolving all kinds of personal and...

By Ralph Kilmann
Don’t Wait For Others; Be The Change author.

Don’t Wait For Others; Be The Change

Unmanaged conflict can result in feeling trapped and miserable at work, caught in negative looping relationships that are tit-for-tat, ripe...

By Merry Brown
Managing Conflict and Bullying Behavior in the Workplace author.

Managing Conflict and Bullying Behavior in the Workplace

Recently, I have been addressing questions about bullying behavior in the workplace and how to use the TKI Conflict Model to help...

By Ralph Kilmann
Negotiation and Hamilton author.

Negotiation and Hamilton

Harvard Law Fellow Reacts to Hamilton // What negotiation lessons can we take away from the musical Hamilton? Watch as...

By Bob Bordone
Inside the Mediation Room: Guest Chip Rose author.

Inside the Mediation Room: Guest Chip Rose

In this episode of Michael and Karen Aurit's video podcast "Inside The Mediation Room," their guest is Chip Rose, a...

By Chip Rose, Michael Aurit, Karen Aurit
Modifying Underlying Dimensions in the TKI author.

Modifying Underlying Dimensions in the TKI

Since the early 1970s, two dimensions of the TKI have been used to plot the five conflict modes: Assertiveness and Cooperativeness (my...

By Ralph Kilmann
Improve Conflict-Handling Behavior in Groups author.

Improve Conflict-Handling Behavior in Groups

I’d like to share some of the work I’ve done with applying the TKI in groups in order to improve conflict-handling behavior...

By Ralph Kilmann
Negotiation and Mediation Communication Gambits for Breaking Impasse & more… author.

Negotiation and Mediation Communication Gambits for Breaking Impasse & more…

A sample of over 3,000 phrases for negotiators, mediators, and judges, on more than 400 topics in the book from...

By John Barkai

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