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Category: Communication

Turn Your Mistakes into Stories author.

Turn Your Mistakes into Stories

How did you learn to turn your mistakes into stories? This was the thoughtful question Alesia Grace Thompson asked me...

By Lorraine Segal
Conflict Tipping Podcast 33: Amanda Ripley’s “High Conflict,” with Ankur Delight author.

Conflict Tipping Podcast 33: Amanda Ripley’s “High Conflict,” with Ankur Delight

Join special guest Ankur Delight and Laura May as we review Amanda Ripley's book, "High Conflict." Book blurb: New York...

By Laura May
Communication Strategies for a Dignified Divorce author.

Communication Strategies for a Dignified Divorce

Divorce is widely accepted as one of the most stressful life events you can go through, whether you’re the one...

By Dakota Murphey
Demystifying Distress (video) author.

Demystifying Distress (video)

Set Effective Boundaries for Challenging Behavior Without Writing Anyone Off (And Practice Self-Care) - Recorded Tuesday, May 14, 2024 https://vimeo.com/946441262...

By Clare Fowler, Dan Berstein
The Cost of Silence: When Conflict is Ignored author.

The Cost of Silence: When Conflict is Ignored

Unresolved disputes in the workplace often leave behind a palpable tension, dampening team morale and hindering productivity. This article explores...

By Debra Dupree
Maximizing Mediation – An Experienced Mediator’s Favorite Techniques author.

Maximizing Mediation – An Experienced Mediator’s Favorite Techniques

In this course, experienced mediator Jim Melamed shares his favorite techniques and strategies to help participants through the mediation process....

By James (Jim) Melamed
The Weaponized Apology author.

The Weaponized Apology

The purpose of an apology is not to justify yourself. It is not what you want to say. It is...

By Malcolm McGuire, John Potter
Making Money Mediating Podcast: Transforming Conferences into Marketing Goldmines author.

Making Money Mediating Podcast: Transforming Conferences into Marketing Goldmines

Maximizing Conference Opportunities for Branding and Marketing In this episode of the Make Money Mediating podcast, host Susan Guthrie, a...

By Susan Guthrie
Fight Right author.

Fight Right

Sometimes when I am working with couples in conflict, I think, “Oh, they care about each other so much, it’s...

By Joy Rosenthal
Mastering Mediation: Striking The Balance Between Negotiation, Skillful Communication and Constructive Facilitation Techniques for Successful Outcomes author.

Mastering Mediation: Striking The Balance Between Negotiation, Skillful Communication and Constructive Facilitation Techniques for Successful Outcomes

Introduction Mediation, like negotiation, is an art form. It requires a delicate balance of skillful strategy, empathy, and communication expertise....

By Carmen Reyes Wolfe
And the Award Goes To . . . Susan Yates author.

And the Award Goes To . . . Susan Yates

Executive Director Susan Yates has been chosen to receive the American Bar Association Section of Dispute Resolution's D'Alemberte Raven Award....

By Susan Yates, Clare Fowler
Do You Need a Framework or a Formula for Navigating Conflict? author.

Do You Need a Framework or a Formula for Navigating Conflict?

I spoke with someone recently who was looking for a conflict coach for a colleague of hers. I knew pretty...

By Lorraine Segal
Beyond the Basics: How Continuous Training Transforms Mediators into Maestros author.

Beyond the Basics: How Continuous Training Transforms Mediators into Maestros

In mediation, each case is a unique human symphony. The mediator, not merely a facilitator, transcends to maestro, orchestrating resolution....

By Yanine Simpser
Understanding the Most Used Conflict Mode author.

Understanding the Most Used Conflict Mode

This question comes up from time to time, especially during group training and classroom discussions: Which conflict mode is used...

By Ralph Kilmann
League of Mediators of Ukraine, Reflective Practice Institute & AAA Foundation Combine to Elevate Family Mediation in Ukraine author.

League of Mediators of Ukraine, Reflective Practice Institute & AAA Foundation Combine to Elevate Family Mediation in Ukraine

Three organizations of conflict practitioners are announcing the launch of a singularly remarkable project to support family mediators in Ukraine....

By Michael Lang
The Role of Ombudsmen and The Recurring Ethical Crisis in the American Financial Services Industry author.

The Role of Ombudsmen and The Recurring Ethical Crisis in the American Financial Services Industry

In September 2016, Wells Fargo, a major financial institution of the US, fired over 5000 employees for misconduct, and issued...

By Alia Ismail
Where Peace Is Lost to Conflict author.

Where Peace Is Lost to Conflict

Where peace is lost to conflict, how can we find it? Drawing inspiration for conflict transformation from science fiction. I often...

By Lorraine Segal
The Hummingbird author.

The Hummingbird

The other day, I opened one of the French doors in our house to let the dog outside where he...

By Phyllis Pollack
ICODR Podcast 27: Sanjana Hattotuwa on Technology, Disinformation and Peace author.

ICODR Podcast 27: Sanjana Hattotuwa on Technology, Disinformation and Peace

In this episode of the ICODR podcast Ian speaks with Dr. Sanjana Hattotuwa, pioneer in ICT for peacebuilding and citizen...

By Sanjana Hattotuwa, Ian MacDuff
Helping Mediators To Do The Best Mediation They Can author.

Helping Mediators To Do The Best Mediation They Can

Helping You Do the Best Mediation You Can is Part 2 of a two-part series presenting action research about factors affecting...

By John Lande
Forgive Without Apology author.

Forgive Without Apology

Is an apology necessary before you can forgive someone?     Absolutely not Of course, forgiveness is a decision that only you...

By Lorraine Segal
Neurodiversity in Mediation  author.

Neurodiversity in Mediation 

This is a brief introduction to neurodiversity and reflection about potential applications. According to the Stanford Neurodiversity Project, neurodiversity is...

By Marco Imperiale, Tommaso Davi
POSSIBLE: How We Survive (and Thrive) in an Age of Conflict – New Book by William Ury (video) author.

POSSIBLE: How We Survive (and Thrive) in an Age of Conflict – New Book by William Ury (video)

About the book How can we survive—and even thrive—in this age of conflict? Negotiation expert William Ury, coauthor of the...

By William Ury
Silkyara Tunnel Impasse – Dig Deep for an Out-of-the-Box Breakthrough author.

Silkyara Tunnel Impasse – Dig Deep for an Out-of-the-Box Breakthrough

Impasse, an opportunity and bane to find the right keys to unlock the deadlocks. When a situation seems hopeless, hope...

By Pusshp Gupta
Naïve Realism? or Surrounded by Idiots? author.

Naïve Realism? or Surrounded by Idiots?

In social psychology, there is a cognitive bias known as “naïve realism” which “is the human tendency to believe that...

By Phyllis Pollack
Ken Cloke’s Latest – and Last – Book: His Magnum Opus? author.

Ken Cloke’s Latest – and Last – Book: His Magnum Opus?

Book link here. I will not be alone in describing Ken Cloke as one of the most influential figures in...

By John Sturrock, Kenneth Cloke
Outsourced Ombuds (video) author.

Outsourced Ombuds (video)

with Geetha Ravindra, Vice President for Ombuds Services, The McCammon Group. From The Mediate.com Ombuds Forum Serieswww.mediate.com/OmbudsForum https://vimeo.com/mediatecom/outsourcedombuds

By Clare Fowler
The First Question author.

The First Question

 The first mediation meeting primarily revolves around getting to know your clients, and the clients getting to know you. It...

By Laurie Israel
Neutrality Trap: The Danger of Staying Silent author.

Neutrality Trap: The Danger of Staying Silent

In its commitment to serving as an institution dedicated to preventing, de-escalating, managing, resolving, and transforming conflicts into opportunities for...

By Papito Francis Ojok
Want Your Court Communications to Be Accessible? RSI Focus Groups Offer Insights author.

Want Your Court Communications to Be Accessible? RSI Focus Groups Offer Insights

RSI’s research has shown that self-represented parties in small claims cases often don’t understand what online dispute resolution (ODR) is...

By Rachel Feinstein

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