Category: Communication

THE ELEMENTS OF APOLOGY: Apology involves the acknowledgement of injury with an acceptance of responsibility, affect (felt regret or shame...

This article originally appeared in the Oregon State Bar Bulletin (June 1999)Effective representation of clients in mediation requires the same...

This article originally appeared in the April 1998 issue of Consensus, a newspaper published jointly by the Consensus Building Institute...

One of the most common complaints from clients entering mediation is that they cannot communicate with each other. All of...

Mediators have recently become aware of the need to make these mediation sessions accessible to people with disabilities. This development...

Just for a moment, let's put aside all of the talk of anger management, neutrality, opening statements, ground rules, communication...

The process of changing organizations is as old as humanity. The study of the Battle of Trafalgar offers insight into...