Category: Workplace

Excerpted from Kenneth Cloke and Joan Goldsmith, The Art of Waking People Up: Cultivating Awareness and Authenticity at Work, Jossey...

Honorable Mention in the Law Student Category2002 James Boskey ADR Writing Competition. The competition is Sponsored by the ABA Section...

"If you do what you've always done, you'll get what you always got." (Mark Twain) It is likely that you...

Why are so many businesses still dragging their heals about using mediation to resolve workplace disputes? CEO's, Human Resource Directors,...

The demise of Enron raises questions about values in business. The media often portray this as a question of good...

When a company decides to down size for economic reasons it is very disruptive to its’ employees. Initially, there’s the...

Order at Amazon.comNegotiation vs Mediation When we mediate, we are engaged in the process of trying to help and persuade...

What if we calculated the amount of time, energy, and resources wasted on unresolved conflicts in the workplace? We would...

It's Friday, and you are in the process of clearing your desk before you leave work for the day. One...

These are only suggestions based on our experiences, the culture and needs of your facility (or group of facilities) must...

According to a new study from the Management Development Institute, there's a strong link between a person's ability to resolve...

Originally published in The Daily Journal, California Law Business, Corporate Counsel Supplement, on 11/9/98. Republished with permission.Commencing mediation before employment...

This article was first published in Workplace News, Volume 8, Issue 5, May 2002 (Workplace News is a publication of...

The use of mediation to resolve EEO disputes is growing exponentially and nowhere more rapidly than the Federal Sector. The...

[[Page 116 STAT. 566]] Public Law 107-174 107th Congress An Act To require that Federal agencies be accountable for violations...

Webster's Dictionary defines a group as "a number of persons near, placed, or classified together." Others define a group as...

The award winning Tinker Air Force Base ADR Program shares its lessons in developing and implementing an ADR program: a....

ADR SAVINGS 1. PURPOSE THE United States Congress greatly encouraged federal departments to use Alternative Dispute Resolution (ADR) techniques to...

A variety of options are available to deal with workplace conflict. It is worth noting that each of the approaches...

This article first appeared in the Spring 2002 issue of Interaction (v.15, n.1) and is reprinted here with permission.A unique...

This article was previously published in the NCMA Quarterly Newsletter, Spring 2002, Number 63. Republished with permission.Most conflict resolution practitioners...

"Conflict management systems …(are) apparently an emerging phenomenon in American corporations…. (i)n many companies with strong ADR policies, ADR isn't...

If your customers, whether external or internal, don’t like how you respond to their complaints, you stand to lose business...

This article was first published in the Dispute Resolution Journal,(August/October 2001) . Republished online with permission. In my undergraduate days,...

Conflict is inevitable in the workplace. However, that does not mean that we cannot work to prevent unproductive behavior that...

Since the September 11 terrorist attacks, we have seen compassion and respect for people of all faiths, races, and national...

There seems to be great appeal at the present time, for consultants and organizational behavior specialists to advocate a "holistic"...

Team members work in increasingly diverse environments: in terms of age (there are more older workers), gender (there are more...

This article is courtesy of HR.com, a website committed to making the lives of HR professionals and business managers easier....

Originally published (in part) in the Canadian HR Reporter on September 24, 2001. Reprinted with permission.David has been a senior...