Category: Communication

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Michael was a successful entrepreneur in his late 60s. He owned a national business service organization that had afforded him...

This article was first published by the Missouri Lawyers Weekly.Parties caught in conflict often hold three fears: the fear of...

I. Introduction Life inevitably involves conflict, ranging from simple personal choices about whether to spend one’s last few cents on...

Emotional Literacy For Mediators 1. Begin thinking about the emotional climate of a case early on, preferably during the pre-mediation...

Tips for Dealing with Emotion in Mediation You don't have to be a mediator to know that emotional issues lie...

This article was inspired by an enlightening conversation about the interface between politics and mediation held on January 23, 2003...

“There is no power for change greater than a community discovering what it cares about.” Margaret Wheatley Patient safety may...

Think back to caucus sessions with positional parties. Do these refrains sound familiar? -- “They’re bluffing,” or “What have they...

I anguished over whether to write this piece or not. On one hand, I wanted to share this experience with...

Many people are familiar with communication skills 101; the injunction to use "I" statements, rather than "You" statements in handling...

During the discussion period at a Catholic Relief Services public forum in Baltimore I was asked: "If you had ten...

Excerpted from Kenneth Cloke and Joan Goldsmith, The Art of Waking People Up: Cultivating Awareness and Authenticity at Work, Jossey...

In the classroom of a Sydney secondary school, an exam is in progress. Two Year 10 students are arguing over...

The first five minutes of an interaction between a police officer and a member of the public is crucial. By...

"To listen well is as powerful a means of communication and influence as to talk well." John Marshall (1755-1835 Supreme...

“When angry, count to ten before you speak; if very angry, an hundred.” Thomas Jefferson Sounds easy doesn’t it? Then...

Psychologists and therapists have long used a technique called reframing to assist patients with changing problem attitudes and behaviors. The...

Mediation is scheduled. The participants are about to enter the room. You have the task of mediating the dispute. As...

Emotional intelligence is not a passing fad nor the latest pop-psychology, self-help program. It is a well-researched theory that helps...

I. PAYING ATTENTION TO THE SPEAKER ("ATTENDING"): 1. Look at the speaker. Keep the other persons in view so you...

There are only a few activities that fit the description of being core and fundamental to human survival and procreation....

“Authenticity is the greatest form of deception.” -The Usual Suspects The Usual Suspects (1995), is a movie of the film...

There are many reasons that negotiations for sale of a home can go wrong. Some can be resolved easily, some...

This article was previously published in the NCMA Quarterly Newsletter, Spring 2002, Number 63. Republished with permission.Most conflict resolution practitioners...

Book Section Editor, Jon Linden, recently wrote a review of Laura Davis's book, "I Thought We'd Never Speak Again." He...

1. Ask yourself what it is you don't know yet. Keep in mind that you don't know what story is...

Order at Amazon.com In her latest book, Ms. Davis presents a deeply incisive and introspective look at the human phenomenon...

I use the term peacemaking to describe the values and processes involved in transforming difficult and intractable conflicts. Ten principles...

Most of us have suffered through a meeting that wasn't very effective. Time wasted on discussions off point, disagreements that...