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Category: Apology

The Weaponized Apology author.

The Weaponized Apology

The purpose of an apology is not to justify yourself. It is not what you want to say. It is...

By Malcolm McGuire, John Potter
The Role of Ombudsmen and The Recurring Ethical Crisis in the American Financial Services Industry author.

The Role of Ombudsmen and The Recurring Ethical Crisis in the American Financial Services Industry

In September 2016, Wells Fargo, a major financial institution of the US, fired over 5000 employees for misconduct, and issued...

By Alia Ismail
Where Peace Is Lost to Conflict author.

Where Peace Is Lost to Conflict

Where peace is lost to conflict, how can we find it? Drawing inspiration for conflict transformation from science fiction. I often...

By Lorraine Segal
Forgive Without Apology author.

Forgive Without Apology

Is an apology necessary before you can forgive someone?     Absolutely not Of course, forgiveness is a decision that only you...

By Lorraine Segal
Do Existing Laws Apply to AI author.

Do Existing Laws Apply to AI

Incorporating artificial intelligence (AI) in business is becoming more widespread globally. A survey of Global 500 companies found that leaders choosing to...

By Robert Bergman
50 Possible Questions to Open Israeli-Palestinian Dialogues author.

50 Possible Questions to Open Israeli-Palestinian Dialogues

Many political conflicts are taking place on campuses and in communities today over the war in Gaza between Israeli and...

By Kenneth Cloke
ChatGPT: Enhancing Mediation Skills Independently, Anytime author.

ChatGPT: Enhancing Mediation Skills Independently, Anytime

In recent months, I have made a remarkable discovery. Mediators can now independently practice and enhance their skills at any...

By Giuseppe Leone
Free Speech on Campus: What Colleges and Universities Can Do author.

Free Speech on Campus: What Colleges and Universities Can Do

"Oski Dolls, Pompom Girls,  U.C. all the way! Oh, what fun it is to have Your mind reduced to clay!...

By Kenneth Cloke
Facilitated Dialogue Model: A Rebel in ADR? author.

Facilitated Dialogue Model: A Rebel in ADR?

Introduction “In the midst of chaos there is also opportunity” -  Sun Tzu (The Art of War) “[Mediator secrets]…enables parties...

By Shaaron Jones-Crawford, Harold Tan, David Stinson
Neutrality is Better than DIY Conflict Resolution author.

Neutrality is Better than DIY Conflict Resolution

I like do-it-yourself home improvement as much as the next person, but do-it-yourself conflict resolution is problematic. How has this...

By James Krueger
Reflective Practice: In Their Voices Interview with John Ford author.

Reflective Practice: In Their Voices Interview with John Ford

Reflective Practice: In Their Voices Video Conversation Project Michael Lang interviews John Ford who describes mediating workplace disputes with a...

By John Ford
4 Tips for a Stress-Free New Years author.

4 Tips for a Stress-Free New Years

Reprinted from Tammy Lenski's blog and from Coca-Cola's newsletter. The holidays can be a cheerful time — with plenty of...

By Tammy Lenski
Forgive Without Apology author.

Forgive Without Apology

Is an apology necessary before you can forgive someone?     Absolutely not. Of course, forgiveness is a decision that only you...

By Lorraine Segal
Shaping a New Paradigm: Creating Lasting Change through Diversity and Inclusion in Mediation author.

Shaping a New Paradigm: Creating Lasting Change through Diversity and Inclusion in Mediation

Improving diversity in the field of mediation is crucial for creating an inclusive and effective environment. Implicit bias can significantly...

By Aaron Sidhu
Mediate.com Podcast Episode 33: What Mediators Should Know About the Business Development Side of Adding Conflict Management Coaching with Cinnie Noble author.

Mediate.com Podcast Episode 33: What Mediators Should Know About the Business Development Side of Adding Conflict Management Coaching with Cinnie Noble

As a mediator, do you offer a bundle of services? Have you ever considered adding conflict management coaching as a...

By Cinnie Noble, Veronica Cravener
Appropriate Distance: A Reliable Path to Forgiveness author.

Appropriate Distance: A Reliable Path to Forgiveness

The importance of space is often underestimated. Some think space is hate, space is coldness, or space is a sort...

By Alia Ismail
Great Reads Book Club – Dan Simon and Tara West (interviewed by Clare Fowler) author.

Great Reads Book Club – Dan Simon and Tara West (interviewed by Clare Fowler)

The January 2023 edition of Mediate.com's Great Reads Book Club: "Self-Determination in Mediation: The Art and Science of Mirrors and...

By Dan Simon, Tara West, Clare Fowler
Collaborating: Most Complex and Least Understood Conflict Mode author.

Collaborating: Most Complex and Least Understood Conflict Mode

Even though the collaborating mode sounds ideal to most people, it can only be used successfully under the right conditions....

By Ralph Kilmann
Advice for Navigating a High Conflict Divorce author.

Advice for Navigating a High Conflict Divorce

Divorces often start from a place of conflict or stress, but some divorces are more contentious than others.  A number...

By Sarah Jacobs, Kirsten Capalbo
But is it “Fair”? author.

But is it “Fair”?

How many times have we heard the refrain,” But, it is not fair!” or “I just want to be fair...

By Phyllis Pollack
The EEOC Set to Release Two Reports Comparing Online and In-Person Mediation author.

The EEOC Set to Release Two Reports Comparing Online and In-Person Mediation

The U.S. Equal Employment Opportunity Commission, a federal agency which enforces federal workplace anti-discrimination laws, will release Tuesday two reports on...

By Mylene Chan
Conflict Management and Philosophy author.

Conflict Management and Philosophy

I’m publishing this newsletter series to discuss the nuances of the four timeless topics for people and organizations: conflict, change,...

By Ralph Kilmann
Our Shame Stories and Conflict author.

Our Shame Stories and Conflict

Our shame stories can fuel conflict. Those of you who’ve been following my blog for a while, know that I...

By Lorraine Segal
The War in Ukraine:  Lessons for Mediators author.

The War in Ukraine: Lessons for Mediators

The War in Ukraine:  Lessons for Mediators By Kenneth Cloke If men hate each other, then there’s no hope.  We...

By Kenneth Cloke
An Apology: Was It Really? author.

An Apology: Was It Really?

The Academy Awards ceremony on Sunday, March 27, 2022, was more than just entertaining: it provided an important lesson on...

By Phyllis Pollack
Conflict Intelligence (Conflict-IQ™): A Tool for Assessing Your Conflict Resolution Skills author.

Conflict Intelligence (Conflict-IQ™): A Tool for Assessing Your Conflict Resolution Skills

Conflict Resolution is more than a soft skill – it is a deliberate and conscious effort that encompasses a bit...

By Yvette Durazo
Organizational or Interpersonal Conflict? author.

Organizational or Interpersonal Conflict?

If there’s a disagreement at work, what difference does it make whether it’s organizational or interpersonal? And what’s the difference...

By Maria Simpson
A Better Understanding of Premarital Mediation author.

A Better Understanding of Premarital Mediation

This past week I gave a three-hour training to almost 20 family mediators on premarital mediation. We discussed how they...

By Amanda Singer
Write Your Own Script author.

Write Your Own Script

The woman was distraught. Her son had set out to that place called America, where the streets were “paved with...

By Mordechai Rhine
Mediation and Insolvency, with a focus on developing countries author.

Mediation and Insolvency, with a focus on developing countries

Debt has been a problem for millennia. The roots of the modern insolvency law are in the “jus mercatorum –...

By Giovanni Matteucci

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